OUR POLICIES AT GAKANKE CONSULTING LIMITED

Welcome to Gakanke Consulting Limited! Our platform is committed to providing a safe, inclusive, and enriching learning environment for all users. To ensure the quality and delivery of value anywhere, at anytime, we have established the following policy guidelines:

1. Prohibited Content:

Hate Speech and Discrimination: Content that promotes hatred, discrimination, or violence against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics is strictly prohibited.
Illegal or Harmful Activities: Content that promotes illegal activities, violence, self-harm, or harm to others is not allowed on our platform.
Inappropriate or Offensive Material: Content that is sexually explicit, obscene, or otherwise inappropriate for our educational community is prohibited.

2. Copyright and Intellectual Property:

Respect for Copyright: Users must respect copyright laws and intellectual property rights. Posting or sharing copyrighted material without proper authorization is not permitted.
Original Content: Users are encouraged to create and share original content or properly attribute sources when sharing third-party content.

3. Academic Integrity:

Plagiarism and Cheating: Academic dishonesty, including plagiarism, cheating, or the unauthorized use of materials or information, is strictly prohibited.
Credible Sources: Users should use credible sources and cite references when presenting academic work or research.

4. User Conduct:

Respectful Behavior: Users are expected to engage with others in a respectful and courteous manner. Harassment, bullying, or disruptive behavior will not be tolerated.
Compliance with Policies: Users must comply with all platform policies and guidelines, including our Terms of Service and Privacy Policy.

5. Reporting Violations:

If you encounter content that violates our content policy guidelines, please report it to our moderation team immediately. We take all reports seriously and will take appropriate action, which may include removing the offending content and/or suspending or terminating user accounts.

6. Enforcement:

Violations of our content policy may result in disciplinary action, including warnings, account suspension, or termination, depending on the severity of the offense.

7. Contact Us:

If you have any questions or concerns about our content policy or believe that your content has been removed in error, please contact our support team for assistance.

Thank you for being part of our educational community and helping us maintain a positive and constructive learning environment!

8. WORKPLACE POLICY :

Purpose

This Workplace Policy establishes the framework for how employees of Gakanke Consulting Limited perform their duties under a hybrid work structure. It ensures flexibility, accountability, and productivity while maintaining collaboration, communication, and consistency across all business functions and locations.

Scope

This policy applies to all full-time, part-time, and contract employees of Gakanke Consulting Limited across Nigeria, including Support, Operational, Remote, and Field (Sales & Onboarding) staff.

Work Arrangement Categories
In-Office (Support and Operational Staff)

Employees in this category are required to work on-site at the company’s designated office locations during official working hours (8:00 a.m. – 5:00 p.m., Monday to Friday).
Functions include administration, finance, HR operations, IT support, and other roles requiring physical infrastructure or on-site coordination.
In-office staff must comply with all workplace health, safety, and conduct policies.

Remote Staff

Employees approved to work remotely shall operate from home or other suitable locations with reliable internet access.
Remote employees are expected to maintain consistent communication, attend all virtual meetings, and deliver outputs as per agreed timelines.
Supervisors must schedule periodic check-ins to review deliverables, provide feedback, and support team cohesion.

Field (Sales & Onboarding Staff)

Sales and Onboarding personnel shall operate within assigned territories, including Southern Nigeria, FCT, Kano, Kaduna, and Sokoto States.
Staff must adhere to weekly and monthly reporting schedules, maintain client engagement records, and participate in virtual coordination meetings.
All travel and field activities must comply with Gakanke’s travel and expense policies.

Work Hours and Availability

Standard work hours apply across all categories, though flexibility may be granted based on client engagements and time zone considerations.
Employees must remain reachable during core business hours and respond promptly to internal and client communications.
Overtime must be approved in advance by a line manager.

Tools and Communication

The company will provide authorized tools such as laptops, communication software, and Learning Management System (LMS) access to ensure efficiency.
All staff must use official communication channels (email, Teams, or Slack) for work-related correspondence.
Sensitive data must be handled according to Gakanke’s Data Protection and Confidentiality Policy.

Performance Monitoring and Accountability

Performance will be measured based on output, timeliness, and quality of deliverables, not physical presence.
Department heads shall conduct regular evaluations and provide performance feedback.
Remote and field staff are required to submit weekly activity and performance reports.

Health, Safety, and Wellbeing

Gakanke Consulting is committed to maintaining a safe and healthy work environment.
Remote employees should create ergonomic and safe home workspaces.
Support is available through HR for wellness or mental health concerns.

Compliance and Review

All employees must comply with this policy. Any deviation must receive prior written approval from Management.
This policy shall be reviewed annually or as required to align with evolving business needs and workforce trends.

9. BRING YOUR OWN DEVICE (BYOD) POLICY :

(Applicable to Remote and Offsite Staff)

Purpose

This policy outlines the requirements and responsibilities for employees of Gakanke Consulting Limited who use personal devices (such as laptops, smartphones, and tablets) for official work. The purpose is to ensure data security, system integrity, and professional use while allowing flexibility for remote and offsite operations.

Scope

This policy applies to all employees who work remotely or offsite, including Sales & Onboarding Staff, Consultants, and other team members operating outside the company’s physical offices.

Acceptable Devices

Employees may use the following personal devices for work purposes:

Laptops and desktop computers meeting company security standards.
Smartphones and tablets capable of secure communication and document access.
Any other device explicitly approved by the IT Administrator.

Devices must have up-to-date antivirus software, current operating systems, and secure Wi-Fi connectivity.

Security Requirements

To protect company data and client confidentiality, the following security standards must be maintained:

All devices must be password-protected with strong authentication measures (PIN, fingerprint, or facial recognition).
Employees must enable encryption where applicable.
Company data must not be stored permanently on personal devices; cloud-based or company-authorized storage systems should be used.
Lost or stolen devices must be reported to IT Support within 24 hours.
The company reserves the right to remotely wipe corporate data from personal devices in the event of security breaches or termination of employment.

Acceptable Use

Personal devices may only be used for tasks directly related to company operations, such as:

Accessing official emails, project management tools, and the Learning Management System (LMS).
Communicating with clients, learners, and internal teams.
Submitting reports, sales updates, or onboarding documentation.

Unauthorized access, sharing of confidential files, or use of devices for non-work-related commercial activities is strictly prohibited.

Privacy

While Gakanke Consulting Limited respects employees’ privacy, any device used for company business may be subject to security monitoring to ensure compliance with this policy. Monitoring will not include personal data unrelated to work activities.

Reimbursement & Support

The company may reimburse certain data or connectivity costs upon management approval. However, employees are responsible for maintaining their devices’ hardware and software functionality.

Non-Compliance

Failure to comply with this policy may result in revocation of BYOD privileges, disciplinary action, or termination of employment, depending on the severity of the violation.

Acknowledgement

All employees must read, understand, and sign the BYOD Agreement before using personal devices for official purposes.

10. QUALITY POLICY:

(Aligned with ISO 9001:2015 Standards)

Policy Statement

At Gakanke Consulting Limited, we are committed to delivering high-quality consulting, learning, and workforce solutions that meet and exceed the expectations of our clients, learners, and partners. Our goal is to create value through excellence, innovation, and continuous improvement in all aspects of our operations — from learning content delivery to remote workforce engagement and client advisory services.

Commitment to ISO 9001:2015 Principles

In alignment with the ISO 9001:2015 Quality Management System (QMS), we pledge to:

Understand and meet customer requirements by designing and delivering solutions that align with their strategic and operational goals.
Enhance customer satisfaction through reliable, effective, and flexible services.
Continually improve our QMS through performance reviews, audits, and feedback-driven innovation.
Empower our people through ongoing training, leadership development, and knowledge sharing.
Ensure compliance with statutory, regulatory, and professional standards applicable to our business.

Objectives of the Quality Policy

Our quality objectives are to:

Maintain a client satisfaction rate of at least 90% annually.
Achieve 100% adherence to course delivery timelines and project milestones.
Review and improve all processes at least twice annually to ensure continued relevance and efficiency.
Maintain consistent communication and feedback loops with learners, clients, and staff to enhance engagement and service quality.
Ensure all staff are trained on quality standards and understand their roles in maintaining the integrity of our QMS.

Implementation and Responsibility

Top Management is responsible for setting strategic direction, ensuring resources, and reviewing QMS effectiveness.
Quality Assurance Team monitors compliance, conducts internal audits, and drives corrective and preventive actions.
All Employees share responsibility for maintaining quality by performing their duties in line with documented processes and demonstrating integrity, accountability, and excellence.

Continuous Improvement

Gakanke Consulting Limited fosters a culture of continuous learning and quality enhancement. We utilize feedback from clients, learners, and internal evaluations to identify improvement opportunities, reduce inefficiencies, and refine our methodologies.

Communication and Review

This Quality Policy is communicated to all staff, contractors, and stakeholders and made publicly available through our website and corporate documents. It is reviewed annually to ensure ongoing suitability, alignment with our vision, and compliance with ISO 9001:2015 standards.

Signed:

Managing Director/CEO
Gakanke Consulting Limited
Date: 05/11/2025

11. LEARNING SERVICES QUALITY POLICY:

(Aligned with ISO 21001:2018 Standards - Educational Organizations Management System – EOMS)

Policy Statement

At Gakanke Consulting Limited, we are committed to delivering transformative, inclusive, and high-quality learning and workforce development experiences that empower individuals and organizations to thrive in a dynamic global environment. Guided by the principles of ISO 21001:2018, we strive to ensure that all learning services meet the evolving needs of our learners, clients, and society at large through excellence, innovation, and continuous improvement.

Purpose of the Policy

This policy defines Gakanke Consulting Limited’s commitment to establishing, maintaining, and continuously improving an Educational Organization Management System (EOMS) that enhances learner satisfaction, ensures accessibility, and supports professional growth and organizational sustainability.

Our Commitment

In accordance with ISO 21001:2018, Gakanke Consulting Limited shall:

Understand and respond to learner needs by delivering flexible, relevant, and impactful training programs.
Promote accessibility and inclusiveness for all learners, regardless of background or work location (onsite, remote, or hybrid).
Ensure competency-based learning outcomes that are measurable, practical, and aligned with industry standards.
Maintain academic integrity and professional ethics in all programs, assessments, and certifications.
Continuously improve our processes through feedback, audits, performance evaluations, and stakeholder engagement.
Foster innovation and digital learning transformation, leveraging technology to reach learners anytime, anywhere.

Strategic Objectives

To achieve and maintain a learner satisfaction rate of at least 90% annually.
To ensure that 100% of training content is aligned with defined learning outcomes and global competency frameworks.
To conduct bi-annual reviews of course materials and instructional design for relevance and quality.
To maintain accessible learning platforms that comply with international e-learning standards.
To enhance the professional development of facilitators through continuous learning and certification programs.

Roles and Responsibilities

Top Management shall ensure the implementation, monitoring, and continual improvement of the EOMS, and provide the necessary resources to sustain quality.
Learning and Development Team shall design, deliver, and evaluate learning programs in alignment with learner and stakeholder expectations.
Quality Assurance and Compliance Unit shall oversee the assessment of learning impact, conduct internal reviews, and ensure compliance with ISO 21001 standards.
All Employees and Trainers share responsibility for upholding this policy through professional conduct, learner support, and commitment to excellence.

Continuous Improvement

We commit to ongoing review and enhancement of our learning services through learner feedback, market analysis, benchmarking, and the use of data-driven insights. Innovation in pedagogy, technology, and learning delivery remains central to our continuous improvement efforts.

Communication and Review

This policy is communicated to all employees, trainers, and stakeholders through orientation, internal communication platforms, and the company website. It shall be reviewed annually to ensure relevance, effectiveness, and alignment with the vision and mission of Gakanke Consulting Limited.